Shipping & Returns

Palm Sunday 2019 Ordering Deadlines

  • 5 Day Shipping Zone: 04/05/2019
  • 4 Day Shipping Zone: 04/07/2019
  • 3 Day Shipping Zone: 04/08/2019
  • 2 Day Shipping Zone: 04/09/2019
  • 1 Day Shipping Zone: 04/10/2019

 Our staff will be available to accommodate last minute rush orders.  Palm Distributors will not be responsible for delays caused by adverse weather conditions.

Enjoy your Holidays from our family to yours.

Shipping

Outbound transit time - from Palmdistributors.com

US Shipping Transit Times

We ship across the United States. Note that some over sized products may not be shipped.

Orders are processed for shipping within 24 hrs EST, customers have the option to request delivery dates. Depending on the shipping service you choose, we allow the proper transit time to garaunty on-time delivery. Especially during Holiday rush season!

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Contact us to arrange your independent carrier

Returns & Cancellation Policy

Returns

All of our products are perishable and are made as per ordered, so all sales are final. If merchandise is received moldy or damaged as a result of our poor craftsmanship or storage, we will refund 100% or replace the damaged products. The customer must contact Point [A] upon arrival of damaged goods in order to make a valid claim. All of our products must be stored in a cool place! Refrigeration is recommended.

You should expect to receive your refund within 3 weeks of giving your package to the return shipper. However, in many cases you will typically receive a refund in less time. This time period includes the transit time if merchandise not discarded, and turn around time on processing refund.

Cancellations

We Here at Point [A] Distributors process your order to production within 24 hrs of your purchase. If you cancel within our 24hr period, we will refund 100% Cancellations after the 24hr period, customers will be charged a re-stocking fee of 15% of total value.